Returns and Exchanges

It‘s bummed to us if you're not 100% satisfied with the items you received, we gladly accept returns postmarked within 30 days from the delivery date.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In such cases, we will propose a replacement for the damaged or broken product. 

Return conditions

We only accept returns postmarked within 30 days from the delivery date. Orders must be delivered. The address of the recipient must be in Turkey. The following items cannot be returned or exchanged: Customisable Product & Damaged product .

All items in bundling promotion is not eligible for partial cancels, exchanges, or returns. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way. We do not accept returned items that were sent back by you directly without checking with us first. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

Refunds

Returns will be processed within 7 days upon receipt of your package. The refund will be issued to your Wallet or the original payment account per your request. If the order is eligible for free shipping, postage will not be deducted.

Please note that in case of damage, we do not apply refunds; instead, we offer immediate replacement of the damaged or broken product. 

Pick-up service charge will be deducted from total refund and self-sending shipping fee will be at your own cost.

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